Senior Manager, Real Estate and Administration (Administration) at African Export-Import Bank (Afreximbank)

JOB TITLE: Senior Manager, Real Estate and Administration (Administration)

JOB LOCATION: Cairo, Egypt

JOB DETAILS;

• The Senior Manager, Real Estate and Administration (Administration) is responsible for overseeing and managing all administrative operations, strategic initiatives, and performance management within the Real Estate and Administration Department.
• The role involves designing and implementing Standard Operating Procedures (SOPs), optimizing process efficiency, ensuring cross-functional coordination, and aligning administrative functions with the Bank’s strategic objectives.
• The incumbent will also provide leadership, mentorship, and performance oversight to drive efficiency, innovation, and operational excellence across all administrative teams.

Strategic Management & Operations:

• Direct and oversee cross-functional teams, ensuring alignment with the Bank’s business objectives and strategic goals.
• Lead the development and execution of strategic initiatives aimed at optimizing administrative functions, process efficiency, and business operations.
• Develop and enforce Standard Operating Policies and Procedures (SOPPs) to enhance compliance, operational efficiency, and service delivery.
• Identify opportunities for process improvement and innovation, ensuring seamless execution of daily operations.
• Ensure effective resource allocation and cost-efficiency across all administrative functions.
• Oversee Management Information Systems (MIS) and data analytics infrastructure to support accurate reporting, business intelligence, and informed decision-making.
• Drive the execution of high-priority projects, including system integrations, operational enhancements, and administrative innovations.
• Analyze potential operational risks, ensuring proactive identification and mitigation strategies are in place.
• Implement compliance controls and ensure adherence to internal audit recommendations, Bank policies, and regulatory requirements.
• Develop and enforce effective communication protocols to align departmental objectives with the Bank’s strategic vision.
• Oversee the department’s budgeting process, monitoring financial allocations and addressing deviations proactively.

Performance Management & MIS Oversight:

• Provide leadership and strategic direction to Real Estate and Administration teams, ensuring a high-performance culture.
• Implement performance management frameworks, establishing KPIs and measurable objectives for efficiency tracking.
• Monitor and analyze performance metrics at both departmental and individual levels, ensuring continuous improvement and optimization.
• Ensure service performance aligns with SLAs, implementing corrective measures when necessary.
• Communicate SLA metrics and performance results to key stakeholders, promoting transparency and accountability.
• Oversee training and development programs for administrative personnel to enhance competence in operational procedures and best practices.
• Collaborate with the Service Desk & MIS team to oversee the Service Desk ticketing system, ensuring effective issue resolution and operational continuity.
• Monitor IT system implementations, vendor engagements, and system upgrades, ensuring alignment with operational requirements and business goals.

Team Leadership & Development:

• Provide strategic mentorship and coaching to team leads and administrative personnel, fostering a culture of collaboration and continuous learning.
• Lead change management initiatives, ensuring seamless adoption of new policies, systems, and procedures.
• Oversee the training, performance evaluation, and professional development of administrative team members, ensuring alignment with their roles and responsibilities.
• Cultivate team cohesion and engagement, encouraging collaboration, innovation, and efficiency.
• Build trust and accountability within the team by setting clear expectations, fostering open communication, and encouraging professional growth.
• Promote a culture of innovation, staying informed on industry best practices and emerging trends to drive continuous improvements in administrative operations.

Other Responsibilities:

• Perform additional duties as required by management or dictated by the operational needs of the Bank.

Qualifications

• Education: Master’s degree in Business Administration or any relevant field.
• Certifications:
  • PMP (Project Management Professional) certification is essential.
  • Performance Management System Diploma (preferred).
  • Six Sigma Diploma (preferred).

Knowledge & Experience:
Experience Required:

• Total Years of Experience: More than 10 years.
• Experience in the Same Field/Department: 6–10 years.
• Experience in the Same Position: 6–10 years.

Technical Skills:

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Strong knowledge of Management Information Systems (MIS) and data analytics tools.
• Experience with project management tools, focusing on systems integration and innovation frameworks.

HOW TO APPLY
To apply for the ongoing African Export-Import Bank (Afreximbank) Job recruitment, visit the APPLICATION PORTAL to submit your application!