TEMS AdministratorCHEP

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  Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
• Customer account reconciliations
• Arrange Telephonically collection of Pallets from customers
• Manage EMS customer balances  
• Working on site and Scheduling calls and providing feedback and corrective recommendations to the customer and Business Manager
• Identification and Investigation of credit equipment balances
• Analysis and resolution of suspended movements
• Investigate and resolve queries from the business & customers
• Follow up with customer and business to ensure the recommendations are adhered
• Accurate processing of client requests on Siebel
• Electronic System Support to local client base
• Manage the helpdesk function (if applicable)
• General office administration such as switchboard, filing and other duties
• Participate in Team Projects
• Serve as backup for TEMS and other staff within the team
• Assist in any other task as delegated by management.

Key Requirements 

• Matric & a Diploma will be an advantage.
• Preferably studying towards a business-related degree.
• 3-5 years of Basic Accounts & Reconciliation, including general office duties
• 3 years of Customer Service Experience ?

Skills and Knowledge

• Analytical Skills
• Excellent communication skills at all levels
• Knowledge of Siebel, Portfolio, and EDI would be an advantage; proficiency in Word & Excel is preferable.
• Team Players who are systematic, accurate, patient, non-aggressive and service-orientated will be the best suited to handle this position.