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Technical Dispatch Operator Nexio

Western CapeSouth Africa
2 months0 Applicants
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job description - Technical Dispatch Operator


  • Our client requires technical dispatch operator to work within a fault management environment, providing a task and coordination management service.  


A Dispatch Operator is responsible for the following:  

  • Managing Task and Network Management Elements.
  • Attending to emails and telephone calls, reporting of escalations and assign tasks to operational teams performing first line maintenance/remote fixing of faults related to the client services environment.
  • Identify high level (Service Impacting) task/elements, coordinate and manage until resolved.
  • Manage, track & update open tasks/incidents in-hand with operational teams until resolution & closure. [Including faults in-hand external and/or 3rd Party vendors]
  • Minimize & resolve client escalations as well as escalations highlighted by the team (Junior and other Senior Technical personnel).
  • Report and or escalate any anomalies to standard operations process


The operations must review the following: 

  • Build relationships - Work collaboratively with others, inside and outside Supplier, and at multiple levels within the organization. Meet commitments and build trust. Develop positive working relationships.
  • Maintain Infrastructure Availability - Identify and resolve malfunctions that are negatively impacting services.
  • Learn Troubleshooting - Initiate troubleshooting sessions that involve cross functional teams.
  • Contribute to knowledge base - Document new knowledge gained from experience to the central database for use by teams


  • Matric/NQF Level 4 (Essential)
  • Diploma or certification in any of the following disciplines: Information Technology/ Computer Science / Information Systems (Advantageous)
  • Knowledge of incident management 
  • Knowledge of task Management 
  • Basic understanding of Networks fundamentals 
  • Experience working with call handling helpdesk environment
  • Experience working with Remedy fault management system
  • ITIL Foundation certification (Advantageous)
  • IT knowledge (A+/N+/Windows Server Certification) and experience (Advantageous)


  • Analytical  
  • The ability to work in a team and to be proactive around self-learning 
  • The ability to work under pressure and to tight deadlines 
  • Willingness to assist with additional tasks given to the team  
  • Interpersonal skills  
  • Good judgment skills  
  • Good communication skills  
  • Behavioural Traits such as attitude, motivation, and time management 
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About the company
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Nexio is a payments growth company that empowers businesses to reach ambitious goals. In a complex and ever-changing commerce world, our technology helps sellers and platforms solve payments problem.

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