Desktop Support Technician Cape Union Mart

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  Provide comprehensive technical assistance and support to end-users, addressing hardware, software, and network-related issues. This support will be offered both in-person and remotely, covering all major platforms such as Windows, MacOS, and Linux.
• Perform diagnostic procedures and effectively resolve hardware and software problems across a wide range of devices, including desktops, laptops, printers, mobile devices, and telephony peripherals.
• Take charge of the deployment, installation, and maintenance of new and existing desktops, laptops, mobile devices, and software applications.
• Offer guidance and training to end-users, empowering them to make the most of technology resources and tools available to them.
• Contribute to the testing and deployment of new applications and systems, providing valuable support throughout the process.
• Proficiently handle audio-visual equipment, such as projectors, wireless casting devices, and videoconferencing systems.
• Effectively manage stakeholders, fostering strong relationships and ensuring their needs and expectations are addressed.
• Demonstrate adaptability and responsiveness in the face of change, effectively navigating and embracing new circumstances.
• Foster a culture of creativity and innovation, encouraging the generation of new ideas and solutions.

Qualifications and Experience:

• Proven experience as a Desktop Support Engineer or in a similar technical support role.
• A relevant IT National Diploma.
• Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), ITIL, Apple certification or equivalent will be advantageous.
• Solid technical experience working with MS Office365, displays technical skills in WAN/LAN, Point of Sale (strong understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with Active Directory administration and user management.
• Valid driver’s license.