Junior IT AdministratorBDO

• 
  Deliver services and support in line with the defined National ICT service catalogue.
• Solve complex end-user-related Incidents.
• Ensure Service Delivery within SLA criteria, to resolve and escalate where required.
• Document technical knowledge articles
• Ensure all business requests are delivered in the most effective way (reduction in incidents/rework)
• Continuous improvement to meet the level of required efficiencies and agreed SLA (processes, systems, delivery)  
• Perform Proactive end-user machine maintenance                                      
• Effective administration of incidents, requests, and problem-related requirements                                 
• Provide related service feedback to the management team and leadership – report- repeat incidents/problem areas/proactive trends

Qualifications, Recognition of Prior Learning, Work Experience, and Knowledge

Qualifications/Recognition of Prior Learning equivalent

• A+, N+, Server+, ITIL V3
• NQF Level 6 IT related Qualification or higher
• MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server 

Work Experience

• Minimum 3 years in a Corporate IT team providing end-user support

Knowledge

• Basic knowledge of Windows Server (2008 and 2012)
• Office 365 support
• Audio and Visual boardroom solutions support
• Support of ERP and CRM tools
• Microsoft Security Multi-factor authentication (MFA)

Competencies: Technical & Behavioural

Technical Competencies

• Working experience on System Centre Service Manager or similar IT Service Management tools.
• Ability to troubleshoot network issues - LAN Routing and Switching troubleshooting (VLANs, IP Subnetting, DHCP, DNS)
• Basic Mimecast administration
• Mitel PABX administration
• Active Directory administration
• Attention to Detail

Behavioural Competencies

• Holistic and Logical Thinking
• Disciplined
• Flexible/Dependable
• Proactive Personality
• Must be a team player

BDO Core Competencies

• Relationships and Collaboration
• Exceptional Client Service
• Business Growth
• Engaging people
• Leadership
• Quality, Risk management and Operational performance