Senior Onsite Techniciancummins

• Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided workflows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate reply to ticket resolution in a timely manner.
• Improves capability across the board through coaching, mentoring, and training Onsite technicians to assist our customers more efficiently and provide technical input for policy discussion and decisions.
• Investigates complex emerging issues as well as product or process issues in the field and delivers robust technical solutions and define, lead a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem-solving methods, failed parts transfer processes, data management tools, and project management practices to improve the reliability of the product effectively and efficiently
• Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation, and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins ‘product changes using our change processes and regular communications with Product Development and the customer.

To be successful in this role the candidate will need the following:

• Vocational diploma or equivalent from relevant technical institution
• Seven years of experience in diesel mechanic/ fitter
• Trade test in diesel mechanic or diesel fitter
• Locally valid driving permit