job description - Consultant - Customer Engagement
Batch Implementation Consultant (Client Support Consultant)- Working hours 3pm-11H00pm South African time including SA public holidaysworking remotely from home
- “TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” Chris Cartwright
What we’ll bring: Job Description Summary
- A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
- Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
- Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
- We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.
What You'll Bring:
What you’ll bring: Job Description
- Bachelor’s degree/Diploma (NQFL6) or equivalent relevant work experience, preferably in the Financial Services industry
- BA/Project management skills
- Financial/Banking background
- Leading projects for the business
- Ability to coach and mentor new hires
- Excellent communication and interpersonal skills
- Internal and external customer facing experience
- Ability to translate technical and functional requirements and collaborate with technical counterparts
- Can explain technical concepts in layman's terms to a non-technical audience
- Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
- High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
- Familiarity working with data
We’d love to see:
- Experience in the credit reporting, financial services or direct marketing industry is preferred.
- Excellent interpersonal and communication skills
- ETL Knowledge
- Salesforce experience
- Attention to detail, ability to work in a fast-paced environment
- Well organized
- Data capturing skills
- Team player
- Project management skills
- Collaboration
Impact you’ll make: Additional Job Description
- Act as a sales support administrator
- Contribute to the full system lifecycle, from customer and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
- The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation.
- Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
- Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
- Own and facilitate quality checking for all work requirements before sending out to the customer
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About the company
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TransUnion is an American consumer credit reporting agency. It's customers include over 65,000 businesses.