GCC Quality Services AssociateTransUnion

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  Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy  
• Provides trend data to site management team
• Uses quality monitoring data management system to compile and track performance at team and individual level
• Delivers actionable data to various internal support groups as needed
• Coordinates and facilitates call calibration sessions with necessary colleagues Provides feedback to call center team leaders and managers
• Prepares and analyzes internal and external quality reports for management staff review
• Collaborates with onshore teams to discuss process efficiencies 
• Executes other duties as assigned

Impact You'll Make:

Requirements

• Experience in a call center or quality services environment
• Effective listening and communication skills (written and verbal) with strong focus on customer service and attention to detail
• Capable of working independently in a remote setting
• Ability to execute on decision making responsibilities
• Knowledge of Microsoft Office products, with emphasis on Excel
• Analytical, summarization, conceptualization and prioritization skills in a rapidly changing setting
• Understanding of credit reporting laws is a plus