SATIC - Delivery Centre Management Office LeadPwC

The DCMO lead will help design, implement and run SATIC’s day to day operational ‘nerve centre’, providing independent insight and control for the business and customers across the end-to-end delivery lifecycle, including business strategy, planning and prioritisation, services execution and continuous improvement - and all based on accurate, automated management information with a relentless focus on quality and customer satisfaction.

The DCMO lead be responsible for establishing a high performing business wide delivery management & reporting function which:

• Sets direction through business plan development on a formal FY basis
• Delivers and analyses operational MI and performance data
• Identifies operational challenges and areas for improvement
• Oversees agreed internal change management initiatives

Qualifications / Certifications required:

• BCom in Business Management or related desired
• Post graduate qualification desired
• Portfolio / Programme / Project management certification desired

Experience required:

• Enterprise wide business reporting, strategic development and planning
• Experience in working with global, cross functional teams

Responsibilities of role:

• Developing and executing the DCMO function’s strategy
• Orchestrating the development of the annual business plan and monitoring its delivery progress including RIO (risks issues and opportunities) management
• Data Analysis: Analysing data to identify trends, patterns, and insights that can help improve SATIC operations and decision-making.
• Report Development: Creating and maintaining reports and dashboards that provide valuable information to various stakeholders across multiple governance forums
• Team Management: Supervising a team of analysts or reporting specialists, assigning tasks, and ensuring the team meets deadlines and quality standards.
• Data Quality Assurance: Ensuring the accuracy and reliability of data used in reports and addressing any data quality issues.
• Stakeholder Communication: Collaborating with internal teams and external clients to understand reporting requirements and presenting findings and insights to leadership.
• Tool Proficiency: Familiarity with reporting tools and software such as Excel, Google Sheets, Power BI, or other relevant software.
• Process Improvement: Identifying opportunities to streamline reporting processes and enhance efficiency.
• Compliance: Ensuring that reporting practices adhere to relevant PwC Network and industry standards.
• Training and Development: Providing training and guidance to team members to enhance their reporting skills.
• Problem Solving: Addressing reporting-related challenges and finding solutions to optimise reporting capabilities.
• Documentation: Maintaining documentation of reporting processes, methodologies, and best practices.
• Continuous Learning: Staying up-to-date with industry trends and emerging reporting technologies.
• Fostering strong relationships within the local and wider PwC network promoting whole ecosystem collaboration

Skill sets required:

• Enterprise level portfolio/programme management, MI reporting and governance expertise
• Data preparation, analysis and interpretation, advanced Excel / Google Sheets and PowerBI skills
• Ability to work within a fast-paced ‘start-up’ environment.  Must be able to multi-task and effectively and continually prioritise 
• Service-oriented attitude, proactive thinker, networker, information seeker and team player 
• Senior stakeholder management
• Excellent oral and written communication skills as well as advanced presentation skills
• Leadership and organisational abilities
• Strategic planning and initiative designs