job description - Sales Representative Car Sales
- Meet and greet customers
- Establish customer needs and present suitable options
- Introduce customer to F & I Business Manager
- (Range: finance application, VAPS)
- If sale is successful, complete Offer to Purchase with customer and obtain relevant documentation as per procedure
- Arrange demo or test drive for customer as per procedure
- Prepare Deal file and hand over to F & I Business & Branch Manager for sign off
- Continuously follow up with F & I Business Manager on finance status and keep customer informed
- Once finance is approved, prepare vehicle and schedule date of delivery with customer
- Explain 30 day exchange plan to customer
- Ensure all fitments are completed prior to delivery
- Complete a VTC for delivery of vehicle and obtain authorising signature
- Deliver vehicle, explain features and hand over associated documents and keys as per procedure
- Obtain signature of customer and file completed Deal file
- Follow up post- delivery with customer as per procedure
- Follow up on leads within 1 hour
- Knowledge of vehicles and Avis Car Sales products and services must be current
- Register vehicle and obtain license plates prior to delivery
- MIO forms are completed for every sale and filed in Deal file
- Ensure all outwork have a matching order and invoice is received upon completion of work
- Complete daily activity sheets and present progress to manager weekly
- Obtain trade-in evaluation from manager and inform customer of offer for vehicle
- Complete forms, collect relevant documents and ensure settlements are done timeously as per procedure for trade-in vehicles
- Follow up on pay-out from banks as per procedure
- All queries are responded to within same day
- All customer complaints are communicated to manager and resolved same day
- CSI follow ups are actioned monthly as provided by Manager
- Inspect cleanliness of vehicle prior to delivery and of vehicles parked on showroom floor
- Stock on showroom floor is presented and priced correctly
- Showroom and work stations are kept clean and tidy
- All Deal files are accurately filed
- Attend Redline team meetings monthly
- Attend regional sales meeting quarterly
Requirements
Academic Qualifications
Essential:
- Matric with minimum E aggregate
- Code 08 unendorsed driver’s license
Advantageous:
- Sales courses/certificates will be advantageous
Work Experience Essential:
- Minimum 2 years work experience
- Previous sales/ Vehicle sales experience preferable
- This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.
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Avis Car Rental is an American car rental company headquartered in Parsippany, New Jersey.