RENASA - Broker Support Agent UnderwritingTelesure Investment Holdings (TIH)

• Assist and support the PM to develop and maintain intermediary relationships by assisting with intermediary queries. Administer and issue of policies, endorsements, new business and renewals. Direct and manage enquiries to other internal departments such as Risk Desk, FAC desk, Survey department and Claims department.

RESPONSIBILITIES

Underwriting Management

• Support the underwriting of new business and renewal cases by verifying the completeness and accuracy of information and checking against standard rates, referring issues to senior colleagues when necessary.

Insurance Policy Administration

• Evaluate new and updated customer and policy information on the relevant systems and set up premium collections, liaising with the intermediary to clarify incomplete and potentially inaccurate information and referring unresolved issues to others.

Document Management

• Create, organize and maintain files containing the correspondence and records.
• Obtain all required information and documents

Administration

• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

Intermediary / Customer Service Management

• Carry out standard intermediary / customer service activities and handle simple customer enquiries.

Stakeholder Engagement

• Support stakeholder engagement by arranging actions, meetings, and events.

Compliance

• Work within standard compliance systems and report simple non-compliance issues.
• Comply with service level agreements and quality standards.

Personal Capability Building

• Maintain and build relevant knowledge and ensure effective updating of own product and system knowledge. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Continuous Improvement

• Contribute to optimising work practices and procedures and generate new ideas to assist in identifying continuous improvements and growth for broker's.

Data Management

• Support others by working on a variety of data management tasks.

Performance Management

• Assure all work meets technical / operations standards for quality and timeliness; use performance management systems to improve personal performance.

BEHAVIOURAL COMPETENCIES

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Builds Networks: Effectively builds formal and informal relationship networks inside and outside the organization.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Drives Results: Consistently achieves results, even under tough circumstances.
• Ensures Accountability: Holds self and others accountable to meet commitments
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

SKILLS

• Intermediary / Customer Service Delivery
• Verbal and Written Communication
• Attention to Detail
• Data Management
• Product Management
• Computer and software skills
• Planning and Organising

Requirements

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• FAIS and RE5 qualification (Essential)
• Class of Business – product knowledge (Essential).

General Experience

• 1 – 3 years Financial Services industry experience (Essential); Short-term insurance product knowledge / intermediary experience