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Quantitative UX ResearcherOld Mutual

GautengSouth Africa
a year0 Applicants
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job description - Quantitative UX Researcher

  • Quantitative data gathering and analysis
  • Defining and tracking Experience Measurements
  • Interfacing with our Data Science and Advanced analytics teams
  • Multivariate testing and continuous Experimentation approach
  • Personalisation on Digital Platforms
  • Driving Digital growth and Sales

Collaborate with:

  • Data and analytics teams
  • Design Chapter Leads, Designers & Qualitative Researcher
  • Product Owners
  • UX Designers
  • Engineering
  • E-commerce and growth teams
  • Customer experience

Responsibility

  • Ownership of measuring and interpreting in-product/on- platform behaviours
  • Promote data literacy within the Design team
  • Define and operationalise user experience measurement KPI's
  • Ensure the integrity of quantitative evaluation of hypotheses and experience outcomes / Intended user interactions/behaviour
  • Generate insights to inform hypothesis regarding product usages as it pertains to growth, sales and ultimately [Positive experience outcomes | Financial | Wellness | positive futures]
  • Lead the creation of experience quality dashboards for Journeys on digital platform / ecosystem
  • Identify improvement opportunities and provide recommendations that are actionable, focused on supporting experience-related design and product direction decisions

Technical Expertise

A deep understanding of quantitative research methods:

  • A/B & multivariate testing
  • Quant / Summative Usability Testing
  • Card Sorting
  • Tree testing
  • Surveys

Proficiency in the following toolset:

  • Google analytics (for web and app analytics)
  • Firebase
  • Tableau

E-Commerce and Journey optimization

Business Acumen

  • Experience working in Digital
  • Experience working in an agile/scrum development process.
  • Thought leadership and caching in your area of
  • Continuous Experimentation 

Management Effectiveness

  • Develops peers and possibly direct reports through mentoring and coaching.
  • Drives operational excellence through area of supervision.
  • Leads service delivery.
  • Accountability for managerial work, including selection, performance management and talent management.
  • Contributes towards operational capability enhancement (people, process and technology) for digital experience design - facilitates feedback loop between execution and capability
  • Manages supplier relationships in delivery.
  • Needs to report on and hold accountability for the performance of the Quantitative Research chapter

Education

  • Bachelor of Science (BSc)
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