job description - Outside Service Sales Representative (Power Services)
The Services Outside Sales Representative is accountable for the promotion and sale of a broad range of technical services including the start-up, maintenance, testing, retrofit, and upgrade of all major manufacturer's electrical equipment installed at the customer’s site.
- Accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions.
- Responsible for developing and maintaining relationships with new and existing SE customers to identify the scope of work, estimate and sell system adds/modifications and maintenance agreements to meet or exceed profitable sales targets.
- Develop new sales opportunities and address and service the needs of established accounts.
- Utilize excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs.
- Create Service proposals and close it facing the customer.
- Interact with Account Managers from the BUs, Services ISSR and Services Operational Marketing.
- Increase the mix of Service Plans sales as a top priority
Essential Responsibilities:
- Develop account profiles and execute the sales plan.
- Apply market and account skills necessary for dealing with specific target audiences.
- Identify and contact potential customers or prospects, either existing or new.
- Secure customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)
- Utilize BFO (Salesforce.com) for sales funnel management.
- Provide monthly forecasts and summaries in a timely manner.
- Participate in the preparation of analysis and reports on services performance.
- Prepare sales quotations and proposals, including any activity that has to be outsourced, in respect of Services expected margin.
- Work closely with Inside Service Sales Representatives and the BU Account Managers to maximize business opportunities.
- Feed the Services Marketing Leaders with offer feedback and needs
- Educate customers on all SE products and services
- Provide mentoring, coaching and guidance to other sales employees
- Coordinate and/or attend trade shows and marketing/sales seminars as needed
Qualifications
- The successful candidate should have a (4) year college degree in Electrical Engineering or equivalent work experience
- 3–10 years technical sales in LV/MV
- The ability to build a sustainable and reliable relationship with customers—the concept of customer intimacy—is critical in services.
- Excellent verbal and written communication skills, including with C-level customers
- Thorough knowledge of Schneider Electric services offers throughout the asset management lifecycle of the product.
- Proficient in the Microsoft Office suite and ERP/CRM-related tools.
- Excellent organizational skills
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