job description - Sales Executive New Vehicles (Virtual)
Deliver on agreed performance targets according to set procedures and service level agreement.- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Ensure that relevant databases are updated with relevant information to enable accurate leads management.
- Follow-up and manage current and historic enquiries received via relevant systems within the set time frames.
- Measure response time of leads distributed to relevant stakeholders in order to ensure customers are contacted with in the agreed timeframes.
- Monitor sales activities and escalate noncompliance to the relevant stakeholders.
- Stay updated with market trends and technology.
Finance
- Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
Client/Customer
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Deliver work activities effectively to satisfy customers.
- Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
- Receive client enquiries and escalate to stakeholders to ensure prompt and effective resolution, enhancing the client experience
People
- Attend training initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
- Provide training to employees on all relevant systems to ensure compliance with all processes and procedures
Generic Job Competencies
Technical Competencies
Qualifications and Experience
Minimum Experience
- 0 - 1 year experience in a similar environment
Minimum Qualification
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Skills and Personal Attributes
Minimum Requirements
- Computer Literacy Proficient.
- Industry legislative compliance/ knowledge.
- Good Communications Skills
Report
About the company
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We are South Africa’s leading automotive group, a diversified (non-manufacturing) business in the automotive sector with unrivaled scale and scope in South Africa.