Non-Motor Desktop Assessor Santam Insurance

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   Accountable for all claim interactions directly with the client/broker. 
•  Responsible to determine merits, quantum, item identification, buying.
•  Responsible for negotiating and settlement of claims with the insured/broker 
•  Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker.
•  Ensures that the claim is handled efficiently.
•  Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakage.
•  Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures. 
•  Ensures that the claim is handled efficiently and identifies and advises the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
•  Communicates the process from the start of the claim and acts as a contact person if the client needs additional information. 
•  Manage workload and instructions from system through any communication and or documents.
•  Required to check completeness and correctness of documents.
•  Responsible for all actions to get claim assessment ready.
•  Contact client or intermediary telephonically for any identified outstanding information.
•  Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
•  Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
•  Process payments and orders as per Assessor recommendation and instruction
•  Responsible for arrange and manage car hire requests and extensions

QUALIFICATIONS AND EXPERIENCE

•  Matric/ Grade 12 
•  A minimum of 5 years’ experience in short term insurance (Claims)
•  1 year experience in the desktop environment
•  Any previous claims handling, pre-support and or post support experience, knowledge of Abuntex and BPM will be advantageous

KNOWLEDGE AND SKILLS

•  Negotiating skills (critical)
•  Computer Literate (MS Office Package)
•  Excellent communication skills (verbal & written)
•  Ability to work under pressure
•  Product knowledge in short-term insurance

COMPETENCIES

•  Client Service Orientation
•  Analytical Thinking 
•  Information Seeking 
•  Drive for Results 
•  Organisational commitment 
•  Teamwork and Co-operation