Manager: Patient Experience Lvl3Mediclinic

MAIN PURPOSE OF JOB

To ensure that all functions at the hospital are performed in a manner that optimizes patient experience and to be responsible for the marketing of hospital to the public

KEY RESPONSIBILITY AREAS

Utilise patient experience index data to improve patient experience

Manage overall patient experience within hospital

Manage patient journey campaigns

Manage key account and stakeholder relations

Manage and control patient experience finances

Lead and Manage the people in the Patient Experience Function

Manage marketing and communication initiatives

Required Education

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: Tertiary qualification in human sciences (Majors in Nursing, Social Work, or Psychology)

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: 5 years’ experience in service-oriented environment/operations

DESIRED EXPERIENCE: Experience in the healthcare and service industry

Required Job Skills And Knowledge
 

• Knowledge, understanding and application of client satisfaction best practices
• Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Knowledge and application of Mediclinic Marketing Strategies, Policies and Procedures
• The utilisation and application of Patient Experience related Administration and Survey Systems (e.g. Press Ganey)
• Understanding of the Mediclinic Patient Journey
• Knowledge and application of Mediclinic Patient Experience Policies and Procedures