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Manager, Customer SuccessNielsenIQ

KwaZulu-NatalSouth Africa
a year0 Applicants
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job description - Manager, Customer Success

  • Build and maintain ongoing relationships with the identified key persons within the client organization
  • Identify and recommend enhanced and new services that answer clients' business needs
  • Have a comprehensive understanding of NielsenIQ products and services
  • Analyse data to improve customer experience
  • Handle and resolve customer requests, problems, and questions
  • Maintain accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management
  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing value-added analyses and responses to special requests.
  • Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite training


About You

  • You’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you’ve worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what’s happening in big data and you’re ready to influence what’s next



  • Bachelor's degree with 4-6 years experience in FMCG / Service / Retail industry
  • Strong Client Focus and Proactiveness
  • Working knowledge of research techniques and methodologies
  • Strong presentation skills, Logical thinking, Strong command of excel
  • Effective writing skills
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