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IT Support EngineerTransUnion

GautengSouth Africa
a year0 Applicants
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job description - IT Support Engineer

  • As a Desktop Enginner, you’ll need to manage multiple projects simultaneously, with occasionally conflicting priorities.

Support

  • Provisions complex server environments.
  • Applies technical abilities to recognize, research, isolate, and resolve basic hardware and software problems.
  • Monitors system performance and capacity and provides input for needed expansion.
  • Provides support to local and remote end-users by taking the necessary steps to investigate, troubleshoot, and resolve problems.
  • Handles general upgrades and troubleshoots various hardware platforms.
  • Audits and maintain hardware and software inventory.
  • Conducts updates of management information systems, including asset management, time tracking and other systems.
  • Participates in 24-7 on-call production support activities based upon documented support procedures.
  • Escalates more complex issues to higher levels and management.
  • Configures hardware and software for the corporate and production infrastructures.
  • Coordinates moves, adds, and changes within the relevant technology infrastructure.
  • Performs maintenance and release upgrades on a timely basis.
  • Implements security hardening measures on hardware installations.
  • Participates in enterprise-wide software rollouts.
  • Keeps technical management informed about progress, problems and activities.
  • Keeps peers informed about changes, improvements, etc. that may affect them.
  • Uses knowledge of relevant product offerings and support policies to provide technically accurate solutions.

Analysis

  • Learns how to identify opportunity and may be able to offer recommendations and solutions for improving efficiency and service.
  • Monitors system performance and capacity and provides input for needed expansion.
  • Researches and evaluates technology solutions that improve and enhance efficiencies for the corporate environment and recommends solutions to manager.

Impact You'll Make

  • As a Desktop Engineer, you should have 3+ years progressive data communications experience, and an Associate’s Degree in a related technical field or similar discipline. In addition, you should have expertise and experience in technical and professional areas.

Technical Skills

  • Demonstrated experience in the design, implementation and support of complex server infrastructures
  • Ability to work with telecommunications companies.
  • Good understanding of data communication protocols focusing on TCP/IP.
  • Knowledge of server platforms in a corporate infrastructure.
  • Knowledge of server security practices and tools.
  • Experience with hardware and software based server monitoring tools.

Professional Skills

  • Good written and verbal communications skills.
  • Experience in the use of project management tools and methodologies.
  • Ability to manage concurrent projects to plan.
  • Experience leading projects.
  • Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction
  • Ability to manage projects to plan.
  • Ability to instill quality in every aspect of the job function.

Qualifications

Required

  • Matric
  • A+, N+
  • Microsoft MCP
  • ITIL

Preferred

  • CCNA
  • Virtualization Experience
  • TransUnion Job Title
  • Assotic Engineer, IT Support
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TransUnion is an American consumer credit reporting agency. It's customers include over 65,000 businesses.

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