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Head Of Customer And Integration Applications Cape Union Mart

Western CapeSouth Africa
a year0 Applicants
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job description - Head Of Customer And Integration Applications

  • Expert in above processes and systems with the ability to identify areas of need and build a strong team to strengthen IT’s partnership with the business
  •  Ensure systems and services are performing, while leading and cultivating talent to cover current and future requirements
  •  Management of the IT roadmap regarding enhancements, upgrades, and process improvements
  •  Understand process steps and data flows end to end across involved systems
  •  Collaborate with vendors to design, implement, and steadily improve our customer solutions
  •  Manage enhancements from requirements gathering to implementation and go live
  •  Provide team support for issues appearing in the communication or processing of data
  •  Monitor industry trends and innovations which will help to elevate our solutions and strategy
  •  Experience managing relationships with internal stakeholders and external business partners
  •  Demonstrates a collaborative mindset, nurture teamwork and influence cross-functional activity
  •  Excellent verbal and written communication including strong presentation and group speaking skills
  •  Excellent organisational and project management skills
  •  Excellent analytical skills – ability to manage large datasets
  •  Must have a desire to learn new business operations


  •  Deep understanding of data and messages 
  •  Validate and align process and system changes with IT Infrastructure stakeholders
  •  Provide support for issues appearing in the communication or processing of data
  •  Analyse and propose improvements in sales processes, methods, and tools
  •  Define, document, and implement processes for integration to ensure compliance and standardization across stakeholders
  •  Leads a team to identify, document, and communicate opportunities and their potential improvements related to processes, technology and people areas
  •  Improve API integrations by studying current practices
  •  Shares information cross-functionally to improve workflow processes
  •  Responsible for on-time delivery and overall quality of deliverables


  •  Establish and document Standard Operating Procedures with the external service providers
  •  Define support strategy and manage SLAs with service providers
  •  Prepare and conduct quarterly partner reviews


  • Beneficial areas of knowledge and expertise for this role:
  •  Bachelor’s degree in Computer Science or Business
  •  5+ years of experience in Oracle or similar
  •  5+ years of experience in a functional senior IT managerial role
  •  Experience or understanding of end-to-end multi-channel processes
  •  Comprehensive understanding of integration points into best-of-breed third-party solutions
  •  Strong knowledge of the Oracle technical system architecture
  •  Demonstrate high level analytical and problem-solving skills
  •  Proven project management skills
  •  Strong communication skills (verbal and written) with the ability to collaborate cross-functionally


  •  Integrity (Doing What’s Right)
  •  Inclusion (Encouraging Diversity)
  •  Teamwork (Working Together)
  •  Excellence (Being Your Best)
  •  Accountability (Taking Personal Responsibility)
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About the company
 Cape Union Mart logo

We are an adventure store, equipping adventurers for years. Stocking everything one needs for outdoor pursuits

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