flag iconGo back
MTN company logo

General Manager - Sales And DistributionMTN

Free StateSouth Africa
6 months0 Applicants
eye icon0
circular warning alertOops! It seems this job from MTN has expired

job description - General Manager - Sales And Distribution

Key Job Responsibilities

  • Drive agent network Strategy
  • Drive and ensure agent management structure & strategy
  • Merchant recruitment processes, structure & strategy
  • Merchant management processes, structure & strategy
  • Distribution in the regions (trade development representatives) and in MTN SA’s service centers
  • Drive field activation
  • Systems for recruiting agents, processing applications, and training new agents
  • Efficient use of analytics to boost performances
  • Ensure float requirements are correctly set and maintained.
  • Trade marketing support:
  • Agent branding and merchandising
  • Merchant branding and merchandising
  • Customer education and protection role
  • Audit all activities end-to-end are performed adequately and according to the rules (trade audit)
  • Trade marketing support
  • Training 

Strategy Development and Implementation

  • Deliver business goals set by EXCO and in accordance with overall OpCo strategy
  • Ensure and drive the  development of Financial Services in general and Mobile Money in particular follows strategic growth plan, with the provision of a clear direction and structure
  • Expand and manage the distribution and merchant network
  • Put on the market products and services of the highest quality, as soon as possible

Staff Leadership and Management

  • Source, induct and nurture talent in accordance with MTN guidelines
  • Ensure open communication channels with staff and implement change management interventions where necessary
  • Provide definition of roles, responsibilities, individual goals and performance objectives for the team
  • Set ‘SMART’ KPIs and provide regular performance feedback through a well-defined and implemented performance review program
  • Develop and implement a training plan in order to build and develop skills within the team
  • Drive performance management in accordance with HR policy and legislation
  • Drive leadership  and  skills development of the  team
  • Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance


Adhoc, Operational and Tactical Meeting

  • Set up / participate in adhoc and operational meetings
  • Participate and provide input into tactical meetings
  • Ensure regulations are always complied with, through strict respect of rules set up by regulators


  • Manage and resolve escalations that have impact on critical path of service delivery
  • Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved
  • Manage and provide solutions to issues that require formal resolution

Opco Operational

  • Set up and manage project status meetings; manage budgets
  • Ensure Financial Services Sales and Channels business processes are implemented and used efficiently
  • Work closely and effectively with GSM’s Sales and Distribution to improve distribution performances


  • Review and evaluate performance of own staff against agreed KPIs
  • Assess and monitor plan for continuous improvement
  • Review performance of distribution management agencies against agreed KPIs
  • Review SLAs


  • Report on a regular basis to the Head of Financial Services about progress made and potential issues, all in accordance with the measurement metrics set by the OpCo
  • Develop and produce daily, weekly, monthly, quarterly and annual reports as and when required
  • Report on an adhoc basis on specific management requirements as and when necessary
  • Track daily performances and achievements against targets and KPIs. Report to top management and team to improve strategy implementation


  • Manage Financial Services Sales and Channels budget in line with business objectives
  • Make sure to operate within budget and that operations are cost-effective, in line with a least cost operating strategy
  • Develop business case and motivate for additional budget and resources when required

Education / Business Degree

  • 4 years degree in Business or related field / MBA advantageous
  • Proof of continuing education through courses, personal development and seminars desirable
  • Fluent in English

Work Experience

  • Minimum of five 5 to 8 years’ Distribution Management experience (with a proven track record and attention to detail) in relevant industries (Mobile Money distribution, FMCG, GSM distribution…)
  • Minimum of 3 years’ experience continuously managing a distribution-oriented team towards success in relevant industries (Mobile Money distribution, FMCG, …)
  • Demonstrated commitment to getting the job done
  • Strong operational experience in field visit to understand the day-to-day growth of the network
  • Strong experience in expending and managing the distribution of a mass market product or service
  • Demonstrated experience in building a distribution network from the start and managing its expansion
  • Worked across diverse cultures and geographies advantageous
  • Strong experience in customer data a big plus
flag iconReport
About the company
MTN logo

Our vision is to lead the delivery of a bold, new digital world to our customers and our mission is to make our customers’ lives a whole lot BRIGHTER.

Recommended for you