job description - French Speaking Voice Office Operations Representative
Manage incoming calls and emails for both English and French speaking banking and business customers- Translate and respond to emails, and review contracts and other documents
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling metrics
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep accurate records of customer interactions and process updates or dispute information on consumer files
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage internal and external customers, always being scrupulous and thorough
Impact You'll Make:
- Proven customer support experience or experience as a client service representative.
- Experience in a contact-centre environment is considered an asset, but is not mandatory
- Track record of over-achieving quotas
- Bilingual in both English and French language, ability to read, write and translate.
- Strong call handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High attention to detail and ability to meet quality standards
- Comfort with technology and the ability to handle multiple systems at one time
- Previous experience in a credit or financial industry is preferred but is not considered mandatory
- High school diploma or equivalent (College diploma is preferred)
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TransUnion is an American consumer credit reporting agency. It's customers include over 65,000 businesses.