job description - Freelance Account Manager
Key responsibilities:
Strategy and client service:
- Facilitating client meetings, liaising with third-party suppliers and circulating accurate minutes and contact reports of all client meetings, clearly mapping agreed way forward and objectives and following up on actions
- Ensuring communication is kept open across client and teams so that all parties are informed
- Taking accurate, thorough briefs from clients and internal stakeholders
- Working closely with editors and editorial teams to ensure that all work is fulfilling client needs
Budgets:
- Drawing up detailed cost estimates for current and new business opportunities with clients, ensuring they are signed off in good time and that the paperwork is accurate
- Tracking POs and billing
- Ensuring that all project costs are calculated according to company guidelines and have been approved by the Client Director or Financial Director
- Sending invoices on a monthly basis to client
- Monthly management and reporting of budgets for each account, including keeping a spendtracker of all costs
- Quarterly budget reforecasting for each account
- Keeping the Financial Director updated on any changes to the current annual budgets
- Anticipating future budget challenges and initiating appropriate action to respond rapidly to meet the demands of a changing business environment
People:
- Where necessary, coordinate the production process between third-party and freelance suppliers
- Continue to build on existing relationships with clients, making a concerted effort to understand their business needs and to ensure that the team understands these business drivers.
Administration:
- With the support of the campaign managers, contract all influencers, ensuring deliverables are clearly articulated and understood and that all client requirements are considered and documented
- Be responsible for the timeous delivery of all influencer projects, including creating accurate timelines and coordinating internal resources, third-party suppliers and the influencers themselves
- Project manage the workflow and approval processes
- Review plans to drive greater margin and value through innovation and better and different ways of working
- Provide accurate plan details and updates to clients
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