job description - Field Support Engineer_Automation
- The Field Support Engineer supports the Rockwell Automation Customer, Field Sales Force, Industry Sales Force and other GMS staff by interpreting complex technical information, providing systems programming assistance, informal product/system training, preparing accurate definition and specifications for integrated component systems quotations, troubleshooting, fault finding and co-ordinates hardware, software system projects and attends to emergency call
Qualifications Required
- Recognized Appropriate Engineering Qualification B.Eng., BSc. Eng. or B.Tech.
Experience Required For Professional Level
- Control systems PLC, Software and SCADA Fault finding and configuration
- Communication Networks (Ether Net, Device Net, ControlNet)
- MIS/MES – SQL database integration, standard and customized reporting
- FT View SCADA Development
- Industrial Computers
- Executing RAMS Solutions within local mining and metals industry
- Excellent knowledge of the industrial automation product range and applications.
- Previous experience in a customer support role in an engineering capacity
- Good Interpersonal and communication skills
- Excellent fault-finding skills
- Ability to work with a diverse range of products and applications
- Ability to work independently
- Ability to work towards team set targets.
- Report Writing
- SAP
- Workday
Core Competencies (according to RA competency model)
- Customer and Partner Focus
- Professional/Technical Expertise
- Innovation
- Use of Technology
- Listening
- Adaptability
- Cross Cultural Competence
- Makes Critical Decisions
- Durability
- Task Driven
- Team player
- Go-Getter
- Self-disciplined
- Excellent Verbal and Written communication skills
Principal Duties And Responsibilities
Provide technical assistance by performing the following duties
- Application Engineering Assistance.
- Programming Assistance.
- Provide on-site consultation for customers with problems applying or using Rockwell Automation products. Recommend corrective actions and troubleshooting approaches.
- Increase customers’ awareness of Rockwell Automation’s available services.
- Carry out site visit and investigation at the customers’ request to rectify problems, determine warranty status for product warranty claims.
- Assist Rockwell Automation personnel to solve complex technical problems as appropriate.
- Provide feedback to the respective Product Manager relating to product quality, product performance during site activities as required.
- Provide technical assistance to Rockwell Automation personnel during product and system presentations, system design and design alternatives to meet customer requirements.
- Keep up to date on Rockwell Automation products by being available to attend technical training courses developed by Rockwell Automation and given by Rockwell Automation authorised trainers.
- Be prepared to travel to remote locations/sites, for extended periods, when the need for technical support or system start-up assistance is required.
- Provide administration and accounting reports as per the required formats laid down by the CSM Manager.
- Maintain thorough understanding of Rockwell Automation’s company philosophy and policies.
- Conduct in-house repairs.
- Update RAMSES / CLARIFY with any dialogue with customers and any new customer information.
- Be responsible and accountable for all company assets under your control.
- Will be assigned a 24 hour “On Call” status as per the published standby roster
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