Field Service Techcummins

We are looking for a talented FIELD SERVICE TECH to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in JOHANNESBURG , GAUTENG , SOUTH AFRICA .

In this role, you will make an impact in the following ways :

• Diagnoses and completes less complex repairs to engines at the customer’s site.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Assist PH Field service Sites in and around Gauteng.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer feedback with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurately reply to ticket resolution in a timely manner.

To be successful in this role you will need the following :

• Certified Diesel Mechanic/Millwright/Diesel Fitter.
• Power Generation experience an added advantage.
• Experience in working with High Horse Power Engines, HMLD.
• Reporting Skills.