job description - Executive Consultant
Facilitate excellent service interaction between brokers and clients on dedicated portfolio- Accurate, timely administration on service and claims
- Provide 1st call resolution.
- Achievement of monthly product and soft skills knowledge targets.
- Stakeholder engagement.
- Dealing with service providers
- Teamwork, self-management and alignment with Discovery values.
- To process, validate and liaise with clients, brokers and service providers following a client's motor and non-motor loss or incident.
- Adherence to risk and compliance requirements.
- Teamwork, self-management and alignment with Discovery values.
- Portfolio performance based on agreed targets
- Collaboration, peer-to-peer coaching and training
Education and Experience
- Matric (Essential)
- FAIS Credits - full qualification (Essential)
- RE 5 qualification (Essential)
- 2 years’ minimum short term insurance claims and/or client service (financial advice) experience (Essential)
- Class of business certificate (Advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
- Experience dealing with Brokers (Advantageous)
- Degree (Advantageous)
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About the company
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Our aim is to strengthen the healthcare system in South Africa and to expand access to care for all South Africans.