job description - Employee Relations Specialist
- The Employee Relations Specialist provides support to employees, supervisors and managers by providing advice and guidance on issues concerning employment policy, procedure or practice.
Responsibilities
- Day-to-day employee relations advice to business unit managers and people managers/team leaders in coordination with related company policies.
- Advising management and staff on correct interpretation and application of labour legislation and any amendments
- Ensure compliance and consistency in the execution and administration of Employee Relations cases initiated in the ServiceNow case management tool .
- Responsible for assisting and creating monthly employee relations reports relative to case activity.
- Responsible for all required correspondence while their case is being investigated and upon completion.
- Conducts internal workplace investigations and recommends resolutions to employee problems, issues and concerns.
- Ensures the organization's compliance with federal, state and local employment law,
- Mediates employee problems and provides structure for informal negotiations.
- Partners with managers to evaluate the merits and consequences of corrective action to ensure a highly competent workforce.
- Liaise and supports the legal team in compiling documentation for employment relations claims.
- Knowledge of and ensuring legal compliance to all BBBEE and EE legislation
- Keeping a clear record of all administration pertaining to labour relations
- Participates in the creation and rollout of ER policy & program initiatives.
- Performs additional duties and projects, as assigned
Qualifications
- Bachelor’s Degree in Human Relations industrial labour relations, and/or equivalent work experience.
Preferred
- HR Certification
- Experience with Case Management software
- Ability to speak and write multiple languages.
- Experience in CCMA representation preferable
Experience
- 2 - 3 years’ experience in a Labour Relations role
Strong Microsoft Office software skills
Skills and Knowledge
- Demonstrated experience interacting with employees at all levels and providing excellent customer service
- Strong analytical and problem-solving skills
- Strong attention to detail, organizational and follow through skills
- Strong communication skills
- Ability to handle and manage multiple assignments and projects while effectively balancing schedules and ad hoc requests
- Understanding of all aspects of employment and human resources related laws, regulations, policies, principles, concepts and practices
Preferred Education
- Bachelors
Preferred Level of Work Experience
- 3 - 5 years
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About the company
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We are a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive.