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Document Verification AgentProdigy Finance

Western CapeSouth Africa
a year0 Applicants
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job description - Document Verification Agent

  • High attention to detail with a focus on quality when verifying customer loan application documents. 
  • Demonstrate accountability.   
  • Work alongside the subject matter experts and analysts within the verification space to review, improve and streamline the verification workflow.  
  • Hit targets in a fast-paced, high-volume, and high-quality customer success environment.
  • Ensure processes and tasks are completed in line with our service level agreement.

What would the ideal candidate be great at?

  • Display a strong level of agility and adaptability in a fast-paced Fintech environment.   
  • Strong attention to detail and administrative discipline; able to identify, escalate and correct any errors when made by any part of the team or business.
  • Proven ability to remain calm under pressure.
  • Advanced troubleshooting and multi-skilled strength set.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Ability to assess complex situations and use creativity to solve problems.
  • Proven ability to operate independently and within a team environment, whether that be remotely at home or in the office with the team. 
  • Strong self-awareness and the ability to conduct oneself confidently.
  • Have the ability to debate constructively and challenge conventional wisdom.
  • Process control and process thinking – understanding the impact of how changes upstream affect customers and stakeholders in all parts of the value chain.
  • Great financial acumen, and understanding of the functional and operational elements of a financial business and products.

Qualifications and experience

  • 3+ years’ experience in a data capturing role.
  • 3+ years’ experience in document verification within the financial services industry.
  • Thrives in a busy environment and handles stressful situations calmly and professionally.
  • Degree qualification
  • Fintech experience – hopefully you would have experienced the excitement and challenges of working at the bleeding edge of disruptive technology within financial services.
  • Experience with FCA or have worked in a business that is FCA regulated before.
  • Growth Company experience – you may have experienced rapid growth in your current role or company, knowing how to keep pace with changing processes and dependencies.
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We provide collateral-free education loans for international master's students, to pursue their dream degrees at the world’s best schools.

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