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Director: Digital ExperienceNTT

GautengSouth Africa
a year0 Applicants
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job description - Director: Digital Experience

  • Contribute to strategy formulation, execute regional or global business strategies for products and services and direct short-term and long-range planning and budget development.
  • Drive adherence to key policies, processes and methodologies to ensure operational efficiency and design and enhance business processes, tools and operating models to improve productivity.
  • Participate in acquisition and growth activities at a regional or global level and contribute to capital market development.
  • Set operational and/or performance goals for each department, establish and monitor performance reporting systems and measure performance against performance goals.
  • Define, collect and gather root-cause analysis for the Field Operations issues to facilitate improvement management.
  • Develop an annual operational budget and manage expenditure against this budget.
  • Effectively manage a team, their resources, development and overall performance.
  • Responsible for high-level relationship management with clients.
  • Works to grow the client relationship by identifying new business opportunities.
  • Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business.
  • Generally, has profit and loss responsibilities.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function

What will make you a good fit for the role?

  • Understanding user experience and how to enhance digital tools.
  • Experience executing user experience strategies, deployment and ensuring adoption and stabilization of these strategies.
  • Design authority in user experience.
  • High level of communication skills.
  • ServiceNow / ITSM product understanding experience is required.
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