job description - Specialist: Technician - Service Diagnostics
To carry out diagnostic work and support mechanics as set out by the Foreman to carry out fault diagnosis to aid and speed vehicle servicing.- To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time.
- To discuss matters with service advisors and customers as required and provide lucid explanations.
- To ensure standards maintained with vehicle care and safety whilst performing functions.
- To ensure vehicles are returned to the customer after service in a neat and clean condition.
- To recommend purchase of capital equipment.
Admin functions:
- To complete forms and documentation included in the company's service routine
- To draft and prepare any reports required.
- Mentor apprentices, sign off logbooks and evaluate their technical ability.
- Ensure effective communication with staff, across departments, with customers and service providers
- Willingness to participate in marketing campaigns when required for the furtherance of the business.
Qualifications and Experience
- Grade 12
- N6 trade certificate or Olifantsfontein motor mechanic trade papers or must be qualified on the CBMT level system
- The following qualifications will be advantageous:
- Health and safety related
- Isuzu Certified and 5 Years Isuzu experience
Skills and Personal Attributes
- Mechanical insight.
- OEM required technical training course successfully mastered, Porsche, BMW or Mercedes training is also acceptable.
- Problem solving and moto vehicle fault finding skills. Mental alertness.
- Team player and Interpersonal competence. Customer orientated.
- Decision making and action orientated.
- Need excellent - Fix right first time track record.
- Knowledge of OEM operating computer programs ODIS, Elsapro.
- Be able to use Manufacturer diagnostic equipment / computer (Vas Machines) 2 - 3 Years technician experience.
- Isuzu product training.
- Have sound English communication and writing skills to accurately record findings and work on job cards.
- Need computer skills.
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About the company
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We are South Africa’s leading automotive group, a diversified (non-manufacturing) business in the automotive sector with unrivaled scale and scope in South Africa.