job description - Operations Manager
Provide guidance and support to export team members, including training and development opportunities.- Monitor market trends and industry developments to identify opportunities for business growth and expansion.
- Ensure adherence to quality control measures throughout the export process to maintain product integrity and customer satisfaction.
- Prepare and analyze export-related reports and performance metrics to track progress and identify areas for improvement.
- Implement best practices for risk management and compliance to mitigate potential issues and ensure business continuity.
- Manage fruit export staff and oversee the operations for both air and sea- imports and exports and to maintain relations with all role-players in such a manner that strategic, profit and quality targets are achieved.
Minimum Requirements
- Tertiary Qualification in Freight and Logistics
- Excellent Computer skills
- Excellent management and human resources skills
- Good understanding of accounting processes
- 8 - 10 Years at senior operational level with the freight forwarding industry
- Basic legal knowledge of contracts
- Problem solving skills
- Judgment and decision making skills • Strategic planning capability
- Customer management and industry networking capability
- Occupational Health and Safety Act legislation
- Knowledge of vehicle applications by operation
- Knowledge of financial management principles
- Sound knowledge of the logistics and supply chain management environment
- Understanding of Company Disciplinary and Grievance procedures
Duties & Responsibilities
- Manage business strategy
- Identify customer needs, growing the business and providing excellent customer service
- Implementation and seamless transition of new business be it organic or external growth
- Profitably manage all operations assigned
- Manage all aspects of Finances within all allocated contracts
- Effective financial management of strategic business unit
- Manage and report on performance in respect of customers service, , revenue, costs, changes in business trends, corrective/new actions implemented, health and safety, human resources, industrial relations and asset management
- Manage staff effectively
- Understanding of policies and procedures in freight forwarding and clearing
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About the company
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We are a leading provider of integrated transportation, warehousing, and supply chain-based services to customers with a variety of needs, offering bespoke value propositions in each segment.
