job description - Customer Support Engineer
- To be successful in this role, you must have a Bachelor's Degree in Computer Science, Software Engineering, or any other Information Technologies related field. A certification in system management best practices (ITIL) is a plus, and basic knowledge of Oracle database and scripting, Unix, Windows, Python, etc. is highly desirable. You must have at least 5 years of experience in a similar role.
- As a Customer Support Engineer, you will interface with the Support Delivery Manager, Technical Support Manager, site or customer administrators, other technical support teams and internal contributing entities. You will be responsible for overseeing the design, development, and implementation of software systems, applications, and related products. You will need to have technical skills in solutions and systems and the ability to troubleshoot and debug live applications. Additionally, you must have knowledge of IT infrastructure, database solutions, and IT security.
- It is essential that you have expertise based on the level of received tickets (1, 2, or 3) and knowledge of the administration of Linux environments, at least one scripting language, scripting and database knowledge, SQL knowledge (basic queries: select, update, insert, etc.), basic networking skills (e.g. TCP/IP, HTTP, or any encryption method/protocol), experience with virtualization (administration and troubleshooting), experience with all web/application servers (e.g. Apache), and knowledge of applicable data privacy practices and laws. You must have experience in supplier management (internal and external) and an excellent understanding of the organization's goals and objectives.
- Proficiency in English, both written and oral, is a must, and knowledge of French or other languages depending on the customers supported in the area is desirable. Frequent domestic and international travel is a requirement.
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Pollock & Associates is an executive talent acquisition specialist and expert in connecting South Africa’s brightest middle and executive management talent with the country’s most prominent employers.
