job description - Customer Supply Chain Manager
- Drives supply chain efficiencies. long-term strategic opportunity development and deployment. Key areas of focus and development include: service, cost, reliability, communication, resiliency and customer-trust.
- This role partners with customers, internal customer Supply Chain & commercial departments to provide customer-solutions that achieve operational excellence while meeting customer service metrics and expectations and to advocate for additional resources, technical and process improvements, and provide forecasting insights.
- Identifies value add projects and effectively manages large scale initiative deployment, timelines, and change management with a proven track record of impact delivery.
- This role will serve as the key supply chain voice with customers, providing updates on supply disruptions, critical business updates, and key integration milestones.
- This role will maintain strong working relationships with customer supply chain contacts within the customer to enable a collaborative approach to working to develop an in-depth knowledge and understanding of the customer’s systems, process key performance index and ways of working.
- Drive supply chain execution and efficiencies by using Customer Scorecards to deliver best in class results.
- Drive Collaborative Planning Forecasting and Replenishment (CPFR ) by providing customer insight and influence to deliver improved promotional, forecasting and replenishment accuracy and Build collaborative plans to service Key/Major Promotions, NPI, Launches & range/barcode changes, to manage customer supply.
- Implement agreed to strategies that ensure consistent execution of supply chain, logistics, forecasting, replenishment, and inventory strategies across the total customer supply chain.
- Effectively partner with the sales organization to identify and implement customer / channel specific technical and process improvements that will add value or optimize efficiencies. (OTIF, Delivery, Invoice accuracy, OTIF, Order frequency, lead-time, vehicle utilisation, delivery times, forecast accuracy, operational cost savings projects, service model changes or continuous improvement projects).
- Works within Haleon’s code of conduct, ensures all written standards and policies are followed, management monitoring plan executed, and CAPA development and execution completed.
Qualifications & Experience:
- Business / Commerce degree
- Experience in Supply Chain, Commerce, and/or Finance
- 6+ years’ experience focused on customer supply chain operations across multiple customer channels
- Customer facing experience
- Demonstrated ability to build and leverage key customer relationships as well as internal supply chain connections to facilitate win-win scenarios
Preferred Qualifications & Experience:
- Post graduate degree
- Experience in Supply Chain, Commerce, and/or Finance
Additional Skills:
- In-depth experience in Supply Chain operations in an FMCG environment
- Ability to work off own initiative and comfortable with delegated responsibility
- Ability to manage multiple business priorities simultaneously
- Strategic, Tactical and Operational knowledge of Supply Chain (including forecasting) and an understanding/working knowledge of Customer Solutions and sales functions
- Sales, Marketing or Commercial Analytics experience beneficial
- Above average interpersonal skills: networking, influencing and communication skills demonstrated at all levels
- Strong analytical skill and ability to manage multiple data sources and present in a format that drives effective decision making
- Demonstrated ability to collaborate and build trust across the business
- Ability to handle information, analyse and make decisions
- Problem solving abilities suitable for handling the complex issues
- Agile in adapting to changing needs
- Proven history of delivering on commitments
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Haleon is a healthcare facility leading as the world's best provider of specialist oral health.