Customer Success Consultant, Experience Team, (SaaS Specialist), Global Fraud SolutionsTransUnion

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  Inspire customer confidence through timely and reliable communication and project management.? 
• Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery.? 
• Respond to customer tickets within department service level agreements. 
• Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.?? 
• Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations. 
• Provide operational support, for the customers under your management, for all issues related to our platforms and solutions.  
• Actively seek responsibility and take pride in delivering the highest quality results and recommendations to our customers. 
• Effectively integrate, motivate and build relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations. 

Qualifications 

• Bachelor’s degree in business, finance or computer science or the equivalent plus 3+ years consultancy, project management, implementation management and/or fraud management experience 
• Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas 
• Effective customer-service orientation and relationship-building skills 
• Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources 
• Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges 
• Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones 
• Advanced skills with MS Word, Excel, and PowerPoint 
• Ability to communicate complex ideas effectively – both verbally and in writing in English throughout all levels of an organization. 
• Ability to effectively work with remote teams. 
• Availability for some overnight travel and on call rotation.  
• Ability to make decisions guided by policies, procedures and business plans with limited guidance.