Customer Service RepresentativeWebhelp

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  Handle various customer interactions such as; payment queries, resolving incorrect orders, customer service or billing complaints, and missing transactions
• Promote new or additional services and products
• Ensure timely and accurate resolution of customers’ problems within agreed service levels, targets and objectives
• Close customer queries and ensure appropriate feedback or change was made
• Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments and actions taken
• Your qualifications and experience

Concentrix is a great match if you have:

• A matric certificate
• The ability to work shifts between 13:00-06:00 and 14:00-07:00 in a US time zone
• Proficiency in English oral and written language
• 12 months’ experience working in a contact centre
• PC literature with the ability to use multiple systems

It will be a plus if you:

• Have exposure to online payments/banking
• Have previous experience working for an international/offshore organisation