job description - Customer Service Coordinator Intern
- To ensure orders that are processed are captured accurately according to the Order Entry guidelines.
- Ensure all orders are processed according to the specified SLA.
- Follows up on Back Order Report weekly
- Loss sales to be actioned on a daily
- Orders packs to be filed on the sharepoint daily
ADMINISTRATIVE TASKS
- Ensuring tasks allocated by the Customer Service Supervisor are actioned accordingly and to meet required deadlines.
AD-HOC DEPARTMENT REQUESTS
- Completion of tasks assigned of a general nature to assist the division achieving department goals including entering an order using ADOC system, taking into consideration any special-order types or FOC codes. Specific customer requests. (If required).
CUSTOMER FOCUS
- Making customer needs the primary focus of one’s actions
- Actively seeks information to understand customers’ circumstances, problems, expectations, and needs.
- Shares information with customers to build their understanding of issues and capabilities.
- Builds rapport and co-operative relationships with customers.
- Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments.
QUALIFICATIONS AND EXPERTISE:
- Bachelor’s degree/diploma in Supply Chain, Logistics or Related
NO EXPERIENCE is preferred- i.e the organization is seeking to hire newly graduated candidates.
- Must live in Johannesburg
- Strong grasp of the English language
- Excellent Communication skills.
- Basic skills in Microsoft Excel, Word and PowerPoint.
Report
About the company
0 followers
Follow
We are a life-changing technology helps people live fully and offers information, medicines and breakthroughs to help you manage your health.