job description - Customer Service Advisor
We are looking for a talented CUSTOMER SERVICE ADVISOR to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in MIDDELBURG, MPUMALANGA, SOUTH AFRICA .
In this role, you will make an impact in the following ways :
- Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision.
- Document customer inquiry information within appropriate Cummins systems.
- Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel (Chat/Email/Phone).
- Resolve non-routine customer issues through Cummins processes, systems, and practices.
- Escalate complex issues providing documentation through process.
- Aid improvement projects intended to improve customer experiences and organizational goals.
To be successful in this role you will need the following :
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Excel / MS Windows skills.
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cummins is a multinational corporation that designs, manufactures, and distributes engines, filtration, and power generation products.