Customer Learning Manager- CommoditiesLSEG (London Stock Exchange Group)

The Customer Learning Manager serves as the financial markets & workflow experts at Refinitiv/LSEG. On any given day you will be collaborating with Subject Matter Experts to design and update customer facing training content suitable for live classes, videos and/or documents. You will become the face of our company for learning, often leading intermediate to advanced level classes and covering market topics.

Responsibilities

• Own and enhance a customer learning path for Refinitiv's commodities clients.
• Build or enhance all customer learning path classroom materials & video scripts
• Develop on demand learning videos
• Ensure translated content is aligned to latest versions of learning path courses and support subtitling of videos if required.
• Deliver intermediate to advanced level classes
• Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes
• Deliver and/or Partner with internal experts on market topic webinars and manage all aspects from preparation to post session follow up activity.
• Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.
• Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).

Qualifications And Skills

• Fluency in English with clear pronunciation
• 3+ years markets experience preferred
• 3+ years experience training on Refinitiv solutions that are catered to Commodities customers such as Refinitiv Eikon.
• Undergrad preferred or related experience by knowledge.
• Strong presentation skills and knowledge of outcome-based learning
• Demonstrates leadership qualities
• Enjoys coaching and elevating performance
• Proactive, resourceful, attention to detail
• Strong excel skills preferred as well on-line presentation software’s (i.e., WebEx, Teams)