Credit Controller X3 Vega School

Education:

• Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous

Work Experience:

• Minimum of 2 - 5 years credit control experience

Functional Competencies:

• Knowledge of Full Function Credit Control
• Knowledge of Accounts Receivables/Debit Orders /Bank Statements
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
• Good Interpersonal skills/Customer Service driven
• Analytical and Problem solving skills
• Sound numerical skills
• Best suited to a friendly, organised person who works accurately and is able to handle pressure
• Honest, trustworthy and ethical
• Time management skills
• Ability to work in a team
• Ability to produce basic reports using Microsoft Office

Key Performance Area: 

Collections/Handovers;

• Collections on outstanding accounts as per assigned aging
• Following protocol in line with Standard Operating Procedures when dealing with different aging buckets
• Meeting monthly collection targets and reducing portfolio risk
• Ensure that all payment plans are adhered to
• Escalation and assistance of account related queries (Billing/statements/Payments)
• Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates
• Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order
• Manage holds on all accounts (current to be removed/arrears to be added)
• Ensure suspensions/Handover list are sent to Debtors Manager first to be checked and then campus
• Ensure confirmation is received from campus when suspension and handover is complete
• E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket
• Detailed notes to be inserted for each account monthly as per assigned Age.Relevant contact information and debit order details if applicable must be confirmed.

Administrations/Customer Service:

• Credit balance investigations and updating status/notes on portal
• Assisting with campus finance administration functions as and when required
• Assisting and dealing with queries via FreshDesk (VC Assist) as and when required
• Assisting with other adhoc task when required
• Build sustainable relationships with internal and external stakeholders through open and interactive communication
• Handle account payer/student queries or compliants and provide appropriate solutions and alternatives.

Quality Management and Reporting:

• This will include the evaluation of all other KPA (Key Performance Area)
• Items such as quality of work, deadlines met and query handling will be checked
• Quality of e-mails, calls and letters sent will also be evaluated
• Information sent and response to campus team. Queries logged and resolved.