job description - Cluster Operations Manager
Main Purpose:
The main purpose of the position is to:
- - Management and accountability of Operations activities for Puma in South Africa, Lesotho and eSwatini, including Transport
Knowledge Skills and Abilities, Key Responsibilities:
Roles and Responsibilities:
- Take full charge of operations activities, including Transport, to ensure internal and external customers satisfactions: continuous site supply, On Time and In Full deliveries
- Manage the transport, throughput and hospitality contract for the Cluster
- Work closely with Supply team ensuring proper flexibility in resource deployment as practical as to match Supply constraints
- Work closely with Customer Services to be a solutions provider in a complex distribution environment
- Manage teams remotely in various locations with a strong leadership while being a good coach to improve individual performances towards highest collective customer satisfaction achievement goals
- Set smart dashboard and KPI to measure and demonstrate continuous improvement on operational excellence
- Review and simplify processes while ensuring their efficiencies and effectiveness
- Support B2B teams in countries on tenders while building technical trust in Client on Puma technical and operational capabilities.
Key Relationships and Department Overview:
Internal relationship
- Puma South Africa, Lesotho and eSwatini
- Commercial, Retail and Supply departments and
- Global Aviation
External relationship
- Contracted / Ad hoc Transporters, Storage and hospitality
- agreements CPs, Lubricants Supply Chain Vendors / Service
- Providers
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About the company
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We are a mid- and downstream oil company