Change Manager2Old Mutual

• Create, implement and monitor change management plans that maximize employee adoption, usage and minimize resistance to change to achieve desired business outcomes. Understand and advise business on the potential impact on people and / or ways of working, including processes and systems.

Create, implement and monitor change management plans that maximize employee adoption, usage and minimize resistance to change

• Apply the change and project management methodologies to lead change activities that will manage the impact on people and the business.
• Work with the project team to establish governance and team structures, develop a sponsorship plan and on-board sponsors, clarify roles for change sponsors and key stakeholders, develop change management strategies and assess readiness for change.
• Develop detailed change management plans and implement change plan and manage resistance.
• Review business readiness, benefits plan and ensure ownership and celebrate successes to sustain the change.
• Identify, manage and mitigate change management risks and issues for the project.
• Work closely with the business, customers and key stakeholders to put in place plans to manage resistance to change.
• Measure the effectiveness of change interventions on a continuous basis and through established change agent networks to take corrective actions.
• Provide both verbal and written communication regarding project status, risks, issues and other project related items.
• Define and measure success measures and monitor progress.
• Assess change impacts and report on viability and feasibility of any projects to the Strategic Project Office.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the change experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various functions.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer practice, process and systems knowledge to colleagues.
• Collaborate and work with the HR, marketing and project teams to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Experience, Knowledge & Skills Required

• Bachelor’s degree.
• PROSCI certification is essential.
• 5 – 8 years’ managing multiple change projects in a matrix organisation.