SD-WAN EngineerNTT

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  The support of SDWAN solutions such as Fortinet
• The support of FORTI-SDWAN solutions such on a central forti-manager
• The engineer will be responsible making sure that all client support cases are met, responded, and resolved in a timely manner without breaching the SLA.
• Customer focused – will be required to follow up with clients, have joint troubleshooting sessions with the client to help achieve speedy resolutions.
• Must have knowledge of configuring all Fortinet value added services IPsec tunnel, fsso, web filter rules, forti-analyser reports
• Should have basic knowledge of cisco networking technologies such as BGP, EIGRP, OSPF, HSRP etc.

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Qualifications / Certifications, Skills and Experience

• An appropriate tertiary qualification in computer science or Information technology with a B.Sc Eng / B.Sc / B.Comm preferred
• Should have a valid /NSE4&5 and working towards NSE6 and NSE7, advantageous to have CCNA/CCNP SDWAN Enterprise
• Should have Firewall experience (Fortinet)
• At least 4-6 Years experience in an networking environment
• A theoretical and practical understanding and knowledge of networking topologies and TCP/IP is required
• The candidate should have working knowledge of computer hardware, operating systems, computer network architecture, routing protocols, specifically TCP/IP
• The candidate must be a self-starter who is prepared to work in a dynamic team environment where the latest technologies are deployed
• Must be pro-active
• Accurate and diligent
• The candidate must be passionate about customer service and strive to deliver an excellent level of service
• Good communication and writing skills
• work well in a small team environment
• Friendly disposition, energetic/ enthusiastic and willing to grow within an organisation

Skills Summary

• Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting