job description - Call Centre Agent: Travel Insurance Consultants
What will make you successful in this role?
- Interact with clients (telephonically or on a face to face level)
- Operate in an Inbound call centre environment
- Maintain excellent product knowledge
- Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
- Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
- Resolution of verbal and written queries
- Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
- Ad hoc support to management and the sales team as and when required
Qualification and Experience:
- Minimum Matric or suitable equivalent
- FAIS Accreditation and RE1
- 3 years’ experience in the Call centre environment
Knowledge and Skills:
- Candidate must have a good understanding of the Travel industry
- Computer literate in MS Office Excel, Word and Outlook
- Good interpersonal skills
- Good written and telephonic skills
- Good command of English language
- Service orientated
- Attention to detail
- Work well under pressure
- Outbound experience advantageous
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About the company
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We are the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels.
