job description - Business Manager
- The Retail industry is a market segment CHEP is targeting to deliver the growth required to meet future growth objectives within SSA.
- CHEP’s focus on the Retail industry with its product and service offering necessitates the implementation of a Retail service structure to support the new and existing business secured in this industry.
The Business Manager will:
- be responsible for the overall service delivery, customer support and relationship management of CHEP’s customers in the Gauteng Region.
- be required to ensure service level KPI’s are met and revenue generation from these customers is sustained and grows in accordance with the budgeted requirements.
- engage with customers across various functions and multiple levels within their organisations within the Gauteng Region
- manage the portfolio, implement action plans and objectives ensuring that revenue, volume, profitability, and customer service objectives are achieved
- initiate and lead in the development process of identified opportunities
- identify opportunities for growth within the region to ensure growth for CHEP and the Retail Division
Key Focus Areas:
Customer Relations Management:
- Liaise and face-to-face meetings with customer stakeholders as defined by the customer profile.
- Assisting in and conducting rate negotiations when and where necessary.
- Conducting, or where relevant, co-ordinating in conjunction with the Hire Stock Audit team and CCT, system control audits on customers identified for such audits.
- Provide feedback to customer senior management on control system audits, pool usage statistics, and handle business related problems. Agree and implement action plans.
- Enter into written correspondence with customer senior management to confirm all salient points discussed at regular meetings.
- Enter into discussions to resolve any disputes promptly, in a manner acceptable to both parties.
- Solution-selling of value-adding services and other solutions as developed within CHEP and Retail.
- Focus on reducing excessive wear and tear.
New and existing business development by:
- Actively identify new business opportunities in all market sectors.
- Ensure that relevant prospect information is obtained and conveyed to the business.
- Implement strategies and plans for development of new business / growth opportunities.
- Participate, lead or support new business projects.
Responsible for :
- identifying opportunities for Last Mile or In-Store solutions.
- adopting a Value Chain approach with all customers in order to add value and drive efficiencies in the customers business.
- understanding all the relevant business processes that are in place and adhering to these processes.
- ensuring a detailed, in depth knowledge of the Customer business solution that is implemented.
- managing debtors-ageing and DSO on all accounts in allocated portfolio.
Preferred Education
- Degree and equivalent - Business Administration/Management
Preferred Level of Work Experience
- 3 - 5 years
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We are a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive.