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Associate Customer Success Manager LSEG (London Stock Exchange Group)

Eastern CapeSouth Africa
a year0 Applicants
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job description - Associate Customer Success Manager

  • Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement.
  • Plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.
  • Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
  • Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case.
  • Monitor usage, health gauges, competitive landscape and any other relevant data to create a retention strategy.
  • Find leads and connects with sales to work on growth opportunities.
  • Bring in customer intelligence and feedback into Refinitiv CRM system.
  • Ensures customers derive maximum value from their investment in Refinitiv services and solutions, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth.
  • Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption.

Qualifications And Experience Required

  • Italian language compulsory
  • University degree or relevant work experience equivalent
  • Client Screening, PEP Classification, Sanctions and KYC Due Diligence in-depth knowledge desirable
  • Financial & Risk industry knowledge required – AML, Financial Crime market understanding including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
  • Ability to map a customer’s business process to product capability.
  • Strong ability to collaborate with internal operational and account management teams.
  • Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
  • Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner.
  • Strong problem-solving skills
  • Ability to adapt and thrive in a fast-paced environment and rapidly- changing market.
  • Proactive and positive attitude that has a "whatever it takes" approach to increase customer satisfaction.
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About the company

London Stock Exchange Group plc is a United Kingdom-based stock exchange and financial information company.

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