job description - Application Support Analyst C
Purpose
To be responsible for operations in support of the business applications/systems at 2nd Level. This includes logging, resolving, monitoring, tracking and communicating calls escalated from First Level Support Agents into the problem and change management processes and tools. The App Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis. Where applicable they will escalate calls to Second/Third Level, Third party Vendors and even the Incident\Problem Manager.
Experience and qualifications
- Grade 12, A+, N+ or 3 Years Branch experience
- Itil Foundation\ Service Manager\Cobit knowledge
- Knowledge of Linux and OS2 is essential
- A minimum of 2 years experience applicable business environment
- Exposure to a process modeling tool
We are among the largest financial institution in Africa by market capitalization Listed on the Johannesburg Stock Exchange (JSE), and our track record of delivering superior returns to shareholders.
