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Agent: CCS EnquiriesCapitec Bank

Western CapeSouth Africa
a year0 Applicants
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job description - Agent: CCS Enquiries

To provide an efficient and effective query resolution service to clients, 3rd parties and branches relating to Capitec Bank’s handed over-, debt review and administration order clients as well as related ad hoc recoveries and Insurance claim queries.

Experience

Minimum:

At least 2 years’ experience in a client service and / or legal collections environment

Ideal:

Experience of dealing with client relationships in matters of potential conflict  

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Diploma in Law

Knowledge

Minimum:

  • Knowledge of legal collections
  • MS Office ( MS Word, MS Outlook and MS Excel)

Ideal:

  • Knowledge of Capitec Bank  Handover and CCS Status policy
  • Legal Collections processes / procedures
  • Debt Review processes / procedures

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Analytical Skills
  • Business writing skills
  • Administration Skills
  • Planning, organising and coordination skills

Conditions of Employment

Clear criminal and credit record

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We provide simplified banking solutions. That's why we offer affordable transactions, the right type of credit when you need it, and insurance for you.

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