Underwriter (General Insurance)Old Mutual

• The purpose of the role is to provide quality underwriting outcomes for the Commercial/Personal lines underwriting function through effectively maintaining underwriting standards and providing quality client and broker service.
• Must be multi skilled with the ability to mentor and train junior underwriters and have high technical knowledge.
• Underwrites in accordance with standards, policies and procedures
• Ensures that all documentation is issued, checked and authorised prior to despatch
• Ensures queries are resolved in line with company standards
• Ensures timeous and accurate management of mail count
• Requests, monitors survey and survey requirements as per laid down procedures
• Corrects unprofitable policies
• Maintains service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
• Resolves escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Shares knowledge on, and participate in, the creation of new standards, control systems and procedures to maintain service delivery.

Key Result Areas
Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Customer Service

• Manages effective customer service and relations to deliver customer service satisfaction.

Compliance:

• Adhere to all financial requirements and ensure cost control
• Adhere to governance controls.

Operational Efficiencies:

• Effectively maintains underwriting standards and provides quality client and broker service
• Implements continuous improvement in work processes, procedures and schedules
• Maintains people practices in line with organisational guidelines, policies, culture and values.

Required Qualifications and Experience

• A First Degree or its equivalent
• Excellent communication skills (verbal and written)
• Interpersonal and time management skills
• Good knowledge of MS packages (Especially MS Word, MS Excel, PowerPoint and Outlook)
• Possess 3 - 5 years relevant experience in a similar role
• Possess strong technical underwriting knowledge.