job description - Training Academy Manager
- We are looking for a result-driven and agile Training Academy Manager who possesses excellent verbal and written communication skills.
- Your primary responsibility is to manage our training academy programs and team, develop strategies to boost the training programs, and ensure more customer conversions while maintaining relationships with customers.
- Our ideal candidate is one who is social and analytical, possesses an aptitude for learning and using new software, and is able to communicate clearly and efficiently.
- You should be able to engage with our internal and external stakeholders such as staff, facilitators/tutors, students, etc., maximize value, and create strategies to enrich the training academy.
Responsibilities
- Have first-hand and up-to-date knowledge of all the company’s training services and be able to upsell them to clients.
- Provide support for tutors/training facilitators, hold regular review sessions, and evaluate tutors’ performance for all training programs.
- Coordinate registration of learners for classes, organize learning materials, collate feedback, and implement strategies to improve the learning experience.
- Create and update the training calendar and schedule for every quarter.
- Attend to calls, messages, and monitor the CRM platform for client/student training requests/inquiries, and ensure conversion.
- Manage and nurture relationships with Examination bodies and External Training Partners.
- Ensure the classrooms and training facilities are conducive for learning.
- Stay abreast with education/examination news and trends, such as IELTS, GRE, GMAT, etc.
- Give students training advice and assist them with exam registration where necessary.
- Prepare regular reports on learning objectives including registrations, revenue, and strategies for growth
- Meet and exceed targets assigned.
Requirements
- Bachelor's Degree in Education, or a related field.
- Not less than 3 years of work experience managing a training academy, or in a similar role.
- Passionate about education and making an impact.
- Excellent verbal and written communication skills.
- Active listening, customer service, and relationship management skills
- Strong problem-solving skills
- Detail-oriented and organized
- Proficient use of Microsoft 365, and analytical tools.
- Results-oriented and proactive.
- Ability to coordinate and manage different training programs online and offline
- Knowledge of study abroad programs and educational products such as IELTS, GRE, GMAT, IGCSE, SAT, etc.
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About the company
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we help you book online and in-person lessons with exceptional teachers in a wide range of subjects, skills, and exams. We help learners connect with the best teachers and educational content, w