job description - Tele-Collection Officer
- Manages recovery of overdue loan
- Contacting customers daily/weekly and informing them of their overdue loans.
- Following up with customers daily/weekly on previous payment redemption date
- Advising customers on the best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product
- Responding to customer queries and escalating accordingly
- Maintaining accurate, up-to-date customer account information
- Reporting accurate customers feedback daily/weekly
Requirement / Specification
- Candidates should possess an OND / HND / B.Sc
- Previous experience in tele-collectionsorCustomer Service will be an added advantage
- Post-Nysc
- Not above 33 years
- Convincing and resolving customer issues.
- Effective at negotiating.
- Proximity to Maryland is a key factor for selection
- Strong Written, Communication, and Negotiation Skills.
- Strong command of English Language and at least, one other local or international language
- Agile, Teachable and willing to learn
- Ability to collaborate with a team in a fast-paced environment.
- Attention to detail and strong Listening skills
- Persuasive, sales/marketing, and analytical skills will be an added advantage
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