Technical Support EngineerSparkle

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer. 
• Good understanding of computer systems, mobile devices, and other tech products 
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. 
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. 
• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades. 
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs. 
• Support in the development of programs to train the customer on how to properly use the products 
• Concession of the customers' troubles by recommendation of products, services, or procedures 
• Evaluation of the systems' problems to recommend enhancements 

 Role:?

• Self-starter and extremely passionate about innovating and building new products in a fast-paced -high pressured environment.
• You have a Bachelor’s Degree in Information Technology, Computer Science, or related field 
• Knowledge of PHP is a plus (Not required) 
• Knowledge/ability to learn UI path 
• Basic Knowledge of SQL  

The role is not for you if:

• You’re not open to the pressures of building at a startup